Online Privacy Policy

Certain personal information about visitors to this Web site is being collected by The Croghan Colonial Bank, Fremont, Ohio 43420. Personal information is collected from you at the time an application for a loan or deposit account is submitted to this Institution, at the time transactions are conducted through the online banking service, and at the time information is provided by you via e-mail (including the name, e-mail address, and any other information on the e-mail header).

Information is collected for the purpose of processing your application, transaction, or request for information. The information will be used for the purposes of meeting your banking needs and requests, and providing services to you in the future. This Institution does not sell or share customer information with any nonaffiliated third parties, except certain third party service providers. These entities will be required to execute a confidentiality agreement with the Institution which requires adherence to the Institution’s privacy policy and practices. This Institution does not share information with companies which are affiliated with this Institution by common control. We share information as permitted by law in order to provide you with better services and more options.

If you do not want your personal information collected, you may refrain from supplying the information, whether through e-mail or this Institution’s online banking service.

We are taking the following steps to ensure the privacy and accuracy of the information collected from or about you: Ensuring your financial privacy is of vital importance to this Institution and its employees. This Institution limits employee access to confidential customer financial information to those with a business reason for knowing such information. Institution employees are trained to understand the importance of customer financial privacy and to properly handle confidential information. The Institution endeavors to maintain the most accurate and up-to-date customer records possible. If you find that your account information is not correct, current, or complete, please call or write to us at the telephone number or address on your account statement and appropriate corrections will be made as soon as possible.

Additionally, information you submit via our online banking service is protected by encryption technology which scrambles account information to reduce the possibility of access by unauthorized individuals outside this Institution. To further protect your online banking service, this Institution requires the use of an ID and password and multi-factor authentication.

You may review the information we collect about you and correct any errors in that information by reviewing account statements and any other correspondence from us and notifying us of any inaccurate or outdated information at the address or phone number on your statements.

If you have questions about your personal information or would like to inform us about the potential misuse of your personal information, you may do so by sending a letter to the Compliance Officer, The Croghan Colonial Bank, 323 Croghan Street, Fremont, Ohio, 43420, by sending a telefacsimile to the Compliance Officer at (419) 355-2266 or by calling us toll-free at (888) 276-4426.. You may also send us notice by e-mail by selecting one of the following options via our “Contact Us” button on our website at www.croghan.com: General Inquiry or Secure E-Mail. The Secure E-Mail option should be used if your correspondence contains sensitive information (e.g., your account number or social security number).

If you feel we have not met our obligations in the protection or use of your personal information, you may submit a complaint to this Institution. Any complaint will be handled in compliance with this Institution’s Consumer Complaints Policy. Breaches of customer privacy are considered serious employee misconduct and may result in termination of the employee.

We recognize the importance of protecting children's identities and privacy online. Our website is not directed at children, and we do not knowingly collect or maintain personal information from children.

View Our Privacy Notice

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