Electronic Funds Transfers
YOUR RIGHTS AND RESPONSIBILITIES
The Electronic Fund Transfers we are capable of handling for consumers are indicated below, some of which may not apply to your account. Some of these may not be available at all terminals. Please read this disclosure carefully because it tells you your rights and obligations for these transactions. You should keep this notice for future reference.
TYPES OF TRANSFERS, FREQUENTLY AND DOLLAR LIMITATIONS
(a) Prearranged Transfers. Preauthorized credits. You may make arrangements for certain direct deposits to be accepted into your checking and/or savings account(s). Preauthorized payments. You may make arrangements to pay certain recurring bills from your checking and/or savings account(s).
(b) Telephone Transfers. You may access your account(s) by telephone at 419-355-2121 or 1-800-219-6124 (TeleBanc) using a touch-tone phone, your account numbers, and TeleBanc PIN (Personal Identification Number) to transfer funds from checking to savings, transfer funds from savings to checking, transfer funds from money market to checking or savings, transfer funds from checking or savings to money market, make payments from check to loan accounts with us, make payments from savings or money market to loans with us, get checking account(s) information, get savings account(s) information, get money market account(s) information or get a certificate of deposit account(s) information, get loan account(s) information.
(c) ATM Transfers. You may access your account(s) by ATM using your Croghan Colonial Bank "Debit/ATM" card and personal identification number to make deposits to checking accounts, make deposits to savings accounts, get cash withdrawals from checking accounts you may withdraw no more than $500.00 per day, get cash withdrawals from savings accounts you may withdraw no more than $500.00 per day, transfer funds from savings to checking, transfer funds from checking to savings, transfer funds from checking or savings to money market, make payments from checking account to a loan or MasterCard account(s) with us*, make payments from savings to loan, MasterCard or Visa account(s) with us*, get checking account(s) information, get savings account(s) information, get money market account(s) information, get cash withdrawals from money market account(s), you may withdraw no more than $500.00 per day.
*by enclosing payment along with payment/billing statement
(d) Point-Of-Sale Transactions. Using your card: You may access your checking account to purchase goods (in person, by phone, by computer), pay for services (in person, by phone, by computer), get cash from a merchant, if the merchant permits, or from a participating financial institution, and do anything that a participating merchant will accept. You may not exceed more than $1,000.00 in transactions per day (total of all accounts). We do not charge for POS transactions. Please refer to checking, savings, or money market disclosures for additional fee information.
(e) Computer Transfers. You may access your account(s) by computer by personal online banking and using your personal login I.D. and Password to transfer funds from checking to savings, transfer funds from savings to checking, transfer funds from money market to checking or savings, transfer funds from checking or savings to money market, make payments from checking to loan account with us, make payments from savings to loan account(s) with us, make payments from money market to loan account(s) with us, get checking account(s) information, get savings account(s) information, get money market account(s) information or get a certificate of deposit account(s) information, get loan account(s) information.
(f) Mobile Banking Transfers. You may access your account(s) by web-enabled cell phone by personal online banking and using your Mobile device and login credentials to transfer funds from checking to savings, transfer funds from savings to checking, transfer funds from money market to checking or savings, transfer funds from checking or savings to money market, make payments from checking to loan accounts with us, make payment from savings to loan account(s) with us, get checking account(s) information, get savings account(s) information, get money market account(s) information or get a certificate of deposit account(s) information, get loan account(s) information, mobile Deposit Services: make deposits to your checking, savings or money market account using your approved mobile device. We reserve the right to reject any item transmitted through this service, at our discretion, without incurring any liability to you. Access may vary depending on your mobile device and your selection of accounts at enrollment. You may be charged access fees by your cell phone provider based on your individual plan. Web access is needed to use this service. Check with your cell phone provider for details on specific fees and charges.
(g) Electronic Fund Transfers Initiated By Third Parties. You may authorize a third party to initiate electronic fund transfers between your account and the third party's account. These transfers to make or receive payment may be one-time occurrences or may recur as directed by you. These transfers may use the Automated Clearing House (ACH) or other payments network. Your authorization to the third party to make these transfers can occur in several ways. For example, your authorization to convert a check to an electronic fund transfer or to electronically pay a returned check charge can occur when a merchant provides you with notice and you go forward with the transaction (typically, at the point of purchase, a merchant will post a sign and print the notice on a receipt). In all cases, these third-party transfers will require you to provide the third party with your account number and financial institution information. This information can be found on your check as well as on a deposit or withdrawal slip. Thus, you should only provide your financial institution and account information (whether over the phone, the Internet, or via some other method) to trusted third parties whom you have authorized to initiate these electronic fund transfers. Examples of these transfers include, but are not limited to Electronic check conversion. You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to pay for purchases or pay bills. Electronic returned check charge. You may authorize a merchant or other payee to initiate an electronic fund transfer o collect a charge in the event a check is returned for insufficient funds.
In addition to those limitations on transfers elsewhere described, if any, the following limitations apply: Transfers or withdrawals from an SAV; money market account to another account of yours or a third party using a preauthorized or automatic transfer or telephone order or instruction, computer transfer, or by check, draft, debit card or similar order to a third party, are limited to 6 (six) per statement period. If you exceed the transfer limitations set forth above your account shall be subject to closure. If you exceed the allowable transfer limitation as stated above, your account will be assessed a $5.00 fee per item over the limit if it is the second occurrence in a 12 month period. If your account reaches the third occurrence in a 12 month period, the account will stop earning interest, be assessed a $5.00 fee per item over the limit, and be converted to a non-interest earning transaction account for FRB reporting purposes.
ATM fees: we do not charge for ATM transactions performed at Croghan Colonial Bank ATMs or ATMs in the MoneyPass ATM Network.
ATM fees: we charge $1.00 per transaction performed on non-Croghan Colonial Bank ATMs or ATMs that are not in the MoneyPass ATM Network.
Except as indicated above, we do not charge for Electronic Fund Transfers.
ATM Operator/Network Fees: When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).
(a) Terminal Transfers. You can get a receipt at the time to make a transfer to or from your account using a(n) automatic teller machine, point-of-sale terminal. You may not get a receipt if the amount of the transfer is $15 or less.
(b) Preauthorized Credits. If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at the telephone number listed below to find out whether or not the deposit has been made.
(c) In addition: You will get a monthly account statement from us unless there are no transfers in a particular month. In any case, you will get a statement at least quarterly. You will get a quarterly statement from us on your savings account if the only possible electronic transfer to or from the account is a preauthorized credit. You will receive a monthly statement on your money market account(s)
(a) Right to stop payment and procedure for doing so. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here's how: Call or write us at the telephone number or address listed in this disclosure, in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. We charge $29.00 for each stop payment.
(b) Notice of varying amounts. If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)
(c) Liability for failure to stop payment of the preauthorized transfer. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
FINANCIAL INSTITUTION'S LIABILITY
(a) Liability for failure to make transfers. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, if, through no fault of ours, you do not have enough money in your account to make the transfer. If the transfer would go over the credit limit on your overdraft line. If the automated teller machine where you are making the transfer does not have enough cash. If the terminal or system was not working properly and you knew about the breakdown, you started the transfer. If circumstances beyond your control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken. There may be other exceptions stated in our agreement with you.
We will disclose information to third parties about your account or the transfers you make:
(1) where it is necessary from completing transfers; or
(2) to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or
(3) to comply with government agency or court orders; or
(4) if you give us written permission as explained in the separate Privacy Disclosure.
(a) Consumer Liability. Tell us at once if you believe your card and/or code has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within 2 business days after you learn of the loss or theft of your card and/or code, you can lose no more than $50 if someone used your card and/or code without your permission. Also, if you do NOT tell us within 2 business days after you learn of the loss or theft of your card and/or code, and we can prove we could have stopped someone from using your card and/or code without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time period.
Mastercard® Debit Card. Additional Limits on Liability for Master Card Debit Card. You will not be liable for any unauthorized transactions using your Mastercard debit card if: 9i) you can demonstrate that you have exercised reasonable care in safeguarding your card from the risk of loss or theft and (ii) upon becoming aware of a loss or theft, you promptly report the loss or theft to us. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
(b) Contact in event of unauthorized transfer. If you believe your card and/or code has been lost or stolen, call or write us at the telephone number or address listed at the end of this disclosure. You should also call the number or write to the address listed at the end of this disclosure if you believe a transfer has been made using the information from your check without your permission.
ERROR RESOLUTION NOTICE
In Case of Errors or Questions About Your Electronic Transfers, Call or Write us at the telephone number or address listed below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
(1) Tell us your name and account number (if any).
(2) Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
(3) Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days (5 business days if involving a Visa® point-of-sale transaction processed by Visa or 20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (5 business days if involving a Visa point-of-sale transaction processed by Visa or 20 business days if the transfer involved a new account) or the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit is made if you are a new customer.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that w used in our investigation.
USA Patriot Act: To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify and record all information that identifies each person who opens an account.
What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.
Important disclosures regarding ATM cards - using the bank card: The BankCard cannon be used unless Cardholder's personal identification number is entered into the automated teller machine at the same time the BankCard is inserted into the terminal. To protect the secrecy of this number and the security of the BankCard, the Cardholder should not write the number on the card or carry it with the card. If Cardholder wishes to close the BankCard account, Cardholder should notify the bank in writing. The BankCard should be cut in two and returned to the bank with such notification.
Terms of Agreement for Bank Card: By signing or using the ATM Card (Card) issued by The Croghan Colonial Bank (Bank), the person identified (Cardholder) consents and agrees to the following: That the Card can be used to access Cardholder's account at Bank (Bank Account) as long as at least one of the following is maintained as a Bank Account: checking, money market or savings account.
To maintain a balance or available credit in a Bank Account sufficient to cover any cash withdrawal, transfer, or payment transaction to said Bank Account when the transaction is initiated by use of the Card.
That all deposit, payment, and transfer transactions are accepted and corresponding ATM receipts issued, subject to audit verification and availability of funds. ATM transactions initiated after 4:00 PM may be entered on Bank records as the next business day.
That when multiple ATM transactions are initiated on a given Bank Account on the same transaction date, the availability of funds may be determined by the following ATM transaction processing sequence: deposits, transfers in, cash withdrawals, payments deducted from a bank account, and transfers out.
To be subject to the rules and regulations of the Bank concerning the use of the Card for any banking functions.
The Bank will make every effort to provide the above-mentioned services to Cardholder 24 hours a day, 365 days a year.
The Card is not transferable.
To protect the identity of the secret personal identification numbers which are used in conjunction with the Card.
To immediately notify Bank if the card is lost or stolen, the secret identification numbers become known by an unauthorized person or if an error is made in the use of the Card.
That the insertion of the card into a terminal device and simultaneous entry of the personal identification number into the same terminal constitutes acceptance of a transaction just as though Cardholder has affixed his signature to same.
The Croghan Colonial Bank
323 Croghan Street
Fremont, Ohio 43420
419-332-7301 | 1-800-276-4426
Business Days: Monday through Friday (excluding Federal Holidays)