Online Banking Security
Is Online Banking Safe?
The internet is an inherently unsafe environment and consumers must be careful when using online banking services at any financial institution. Croghan Colonial Bank works hard to provide a safe and secure online banking service, however, consumer awareness and diligence are encouraged to minimize risks of internet usage.
Type of Threats to Online Banking Customers
Malware is short for malicious software. Malware includes viruses, spyware, and other software designed to gain access to or damage a consumer’s personal computer. Malware may be present on websites or hidden in document attachments, links, photos, or videos. Malware is often disguised as an email from a known contact and is often activated when a link or attachment in the email is opened.
Phishing is an activity that allows criminals to access your personal information through your computer. Phishers post as individuals from organizations you know and trust to obtain your log-in information, passwords, and account numbers.
Pharming occurs when internet traffic is diverted from a legitimate site to a criminal’s fraudulent site. Once consumers are on the fraudulent site, pharmers can record their keystrokes and obtain personal information.
Scareware is an official-looking pop-up screen that warns consumers about a potential problem with their computer. Spyware programs are then launched onto the computer when a consumer opens the pop-up window.
Spyware is loaded to a consumer’s pc and used to collect address book information, passwords, banking information, and behaviors for ease in accessing their credit card or bank accounts.
Viruses are malicious software (malware) programs designed to reproduce and infect other computers. Viruses can spread from one personal computer to another by attaching to a consumer’s address book. Viruses can also spread by accessing a computer connected to a company network and spreading to other computers on the network. Once on a computer, viruses can alter, destroy or use personal information for malicious purposes.
How Will Croghan Colonial Bank Contact You?
Croghan Colonial Bank may occasionally call or email you promotional information. If you contact us to discuss your account, we will request personal information to verify your identity before we share any information. This is for your security.
However, Croghan Colonial Bank will not:
- Send an email Asking for Your Bank Account Numbers or Passwords
- Notify you by email of a Required Change in Your Online Banking Records
- Send you an email Directing you to an Attached Link for a Promotion
- Call you to Confirm Your Account or Online Banking Information
Online Security Best Practices
What can you do to protect yourself?
Here are some suggestions:
Use reputable anti-spyware, anti-virus, and anti-malware programs on your computer. Update your security software regularly. Avoid using free programs, whose results are often unreliable. Free programs may also be decoys for malware.
Maintain Your Protection
Perform security scans weekly or whenever you suspect malware has been loaded to your computer. Follow your security software’s recommendations and install updates when they are provided.
- Use Passwords that will be Difficult to Detect; Avoid Names or Common Phrases
- Use Passwords that Contain a Combination of Letters and Numbers
- If Programs Permit, use Special Characters in Your Passwords
- Capitalize Various Letters in Passwords, not Just the First Letter
- Change Passwords Often
- Do Not use the Same Passwords for Different Websites
Be careful when surfing the internet. Visit sites you know and trust. Be careful about promotions and offers presented without your request. Be careful about pop-up windows and suggested links. Close each website before proceeding to another. Log out of any financial services website before proceeding to other activity on the web.
Mobile Banking Security
Touch ID/Face ID
The Countertop Shop Partners with Croghan Colonial Bank Through Challenging Times
After operating a profitable and growing business through a recession, The Countertop Shop owners, Mike and Karen Langenderfer, hoped they would never see a repeat of that time. But when a global pandemic caused most businesses to shut down and they needed help understanding the Paycheck Protection Program (PPP) loan application, they knew where to turn - Croghan Colonial Bank.
"The form to apply for the PPP loan was really short and simple, if you could understand what information they needed. Trying to figure out what was included in the list of forgivable items and what was not would cause most businesses to just throw the application in the trash," said Mike.
"But, thanks to Croghan's understanding of the process, it became a pretty easy task to fill out the application. The entire team at Croghan was a life preserver in a sea of government paperwork, rules, regulations, and requirements."
This wasn't the first time Croghan was instrumental in helping Mike and Karen through a challenging time. In 2015, the Langenderfers didn't expect any obstacles with a plan to expand their business by building a new manufacturing facility to replace leased headquarters.
But the loan process turned out to be harder to cut than one of their custom granite countertops.
"Several of the larger banks we met with said the timing wasn't favorable, even though we were positioned well financially and were a profitable and growing business; they wanted us to wait another year. So, we were resigned to the fact we would have to continue leasing the small building we were in," Mike said.
Then a close friend recommended they reach out to Croghan Colonial Bank. Mike and Karen contacted Croghan, which resulted in a visit from Shannon George, VP/Commercial Loan Officer.
"Our job is to understand our customer's business, and you can't do that by simply reading financial statements or loan applications," Shannon said. "You have to visit the site and understand the business and the people."
For the Langenderfers, who pride themselves on customer service, meeting the staff at Croghan Colonial Bank was like a reflection of themselves.
"I remember Shannon called after that initial meeting, and I expected him to do the same song and dance we had already heard, but to our surprise, he said, "We (Croghan) can do this. From that moment on, he kept us informed and was very responsive throughout the entire process. At times, we were under the impression that we were his only customers."
Croghan Colonial Bank has become a true partner with The Countertop Shop, providing support, help, and solutions to all their financial questions and needs.
"Our sales have grown significantly over the last five years, and along with that, our credit needs have increased, too. Financing an addition to a new building, purchasing new equipment, increasing lines of credit are just some of the areas Croghan has assisted us with. The staff at Croghan has always been there to answer the questions and offer ideas and solutions. Without Croghan's help, I will honestly say we probably would not be the business we are today."
Check out The Countertop Shop here!
Croghan's Customer Service is #1 for SERVPRO
James Gao, owner of SERVPRO of Huron & East Seneca Counties, can't ever see himself working with another bank. When his business moved from Fostoria to Tiffin, James was looking for a more local bank to work with. "Croghan is a breath of fresh air after working with other competing institutions," James said.
James has worked closely with Gwen Stallard, Branch Manager of both Tiffin branches. "Gwen is a problem solver and she really cares, not just about the business but on a personal level as well. Gwen was so patient and detailed when money had to be transferred from China after my dad passed away," James said.
James enjoys Gwen's commitment to keeping his accounts safe, especially during last year's tax season. "SERVPRO was able to receive a tax break, which allowed me to give my employees bonus checks. Gwen made sure the withdrawal activity was normal on my account and called with any questions or red flags."
James knew it was time to switch all of his accounts to Croghan after a bad experience at a competitor when he was trying to receive a line of credit. "We thought it would be easy because of our credit, but the competitor said we don't have enough experience as a business. Even after being a part of their bank for 15 years." James said.
Having local business partnerships allows Croghan to make trusted referrals. "What's really nice is that we can refer our customers to James, and we have on many occasions. It's a give and take. We both work together." said Gwen Stallard, Tiffin Branch Manager.
"Croghan exceeds my expectations. I cannot imagine any other bank giving the same customer service. You are not just a number. They will take care of your stuff like it is their own," James said, "Everybody provides the same services, but at the end of the day, the only thing that matters is the customer care."
SERVPRO specializes in water, fire, and mold restoration and clean-up. They serve the Seneca and Huron County market, as well as newly expanding into Sandusky County and the Port Clinton area.
Learn more about SERVPRO here.
International Company Chooses Local with Croghan Colonial Bank
Started in 1866, Borgers Group is a 150-year-old German-based company known for producing interior and exterior components for the automotive industry. The company has operations in 25 sites in Europe, China, and the U.S. with 7,000 employees.
In 2015, the competition to bring a new, state-of-the-art Borgers plant to the U.S. was intense, spanning four states and more than 120 initial choices. The selection of Norwalk is credited in part to its location and its exceptional workforce. Ultimately, it was the community's passion that won over the company.
"There was a huge collective effort to bring Borgers to Norwalk," said Jochen Harmeling, President & CEO of Borgers U.S. Holding LP. "Members of the community brought six separate parcels of land together so that Borgers could purchase it to build the new facility. The community leaders' support and willingness to partner with us, we just knew Norwalk was the best choice for us."
Borgers opened its new facility in October 2015 and has expanded twice. Norwalk is now the headquarters of the U.S. operations and counts BMW, General Motors, Volvo, and others as customers. The plant employs 360 with plans to hire more.
"We have such confidence in our employees and the workforce here that we want to help bring more business and jobs to this area. We want to show our gratitude to this community for allowing us the opportunity to build and grow here," Holger Wissel, CFO, Borgers U.S. Holding LP, said.
Given how well Borgers and the community worked together when it came time for a new loan, Borgers decided to look local.
"We were looking to refinance a loan on a new, larger piece of equipment. We looked at bigger financial companies, but they didn't understand our business. We felt like just another customer to them," said Wissel. "When I spoke with Derek at Croghan Colonial Bank, though, I felt like an immediate connection. Since they're local, they know who Borgers is and what we do. They understood what we needed and were willing to work quickly to help us."
With the help of Derek Newell, Vice President and Commercial Loan Officer, and his team, a significant deal was put together in a short time.
Croghan's small-town approach and ability to meet face-to-face were huge differences from the larger financial institutions that Borgers had previously worked with.
"Everything is very anonymous today, so for me, there's such a value in being able to connect with a real person," said Wissel. "I can meet Derek or his team for lunch or they can stop by the office."
Partnering with Croghan is just another way Borgers hopes to engage with the community that has given the company so much.
"By working with Croghan, that's more money that we can put back into the local community. Working with a local business has meant a much more personalized experience for us, which is so rare in this day and age."
Learn more about Borgers here.
Partnership with Croghan Colonial Bank Help Small-Town Shop Make the Cut
Derek Floriana always dreamed of being a licensed barber with his own shop but never thought that his dream would become a reality.
He started driving trucks, something else he dreamed of doing, to provide for his family. Derek saw truck driving as a way to see the country since his family never went on vacations growing up. He drove trucks for 13 years until he was ready for a change. In 2012, Derek graduated from the Toledo Barber Academy and opened his shop the following year.
"I started cutting hair when I was 12 and just did all the neighborhood kids," said Derek. Floriana's Barber Shop sets itself apart from other barbershops by offering women's hair services, tanning, massages, and nail services.
Jamie Miller, Derek's girlfriend and co-owner of Floriana's Barber Shop, uses Croghan for her personal banking and found it to be the best institution to continue working with for their barbershop. "I've shopped around but I've found the best customer services and lowest interest rates at Croghan. I wanted to keep everything at Croghan and make it simple," she said.
John Fey, Commercial Lender at Croghan, helped Derek and Jamie with any questions they had throughout their loan process. Jamie was grateful for John answering her questions quickly and thoroughly. Jamie has stayed a Croghan customer because of the accessibility, as well as the community involvement of the Croghan employees.
"I go to any of the branches because there are so many in Fremont alone. It's so convenient that I can find one anywhere. You don't have to hunt for a bank," she said. "It's nice that the people that work there are out and about and you know them personally."
Small Business, Community Bank Invest in Each Other
In the early 1980s, Tom Hedrick of Monroeville spent his spare time tinkering with performance diesel pulling-tractor parts with Ralph Hedrick and Jim Ebert. By 1985, he had progressed far beyond tinkering and incorporated as a side business. Then, a customer at Tom's day job needed a machine to extract plastic components from its molding machine. When Tom's employer was too busy to design and build the required machine, an agreement was made for Tom to build it in his shop in the evenings.
That project helped launch HBE Machine. Tom and his wife, Susan, along with Tom's brother, Ralph, and Ralph's wife, Karen, poured everything they had into making it work. In 1992, with some help from Croghan Colonial Bank, Tom and Ralph were able to make HBE Machine their full-time employment.
"This is the only bank my dad has ever dealt with," said Thomas Hedrick, Tom's son, and current HBE owner/manager. "When he first got married, all of his banking, including home and auto loans, was done at Croghan. When he went into business, he stayed with Croghan, and we've been there ever since."
As HBE expanded its services, Croghan was there to provide support. Now, HBE Machine builds machining components for four primary industries: plastics, performance diesel parts, road construction, and specialty lighting. And through the years and the changes and the next generation, HBE Machine still works with just one bank: Croghan.
Thomas credits the bank's dedicated service and sense of partnership. For instance, when Thomas took over the business after his father passed away, Croghan guided him through the transition. Though he had been involved with the business for years, he hadn't been involved in its finances.
"Croghan took the time to explain everything to us and set us up with a credit card machine, electronic banking, et cetera. They came out several times to help us," he said.
That appreciation goes both ways. Kyle Krupp, AVP and Commercial Loan Officer at Croghan, said, "We can sit and talk about what HBE Machine has coming up or what Croghan has that's new. They take the time to really listen and keep our service offerings in the back of their mind."
During the 2008 recession, HBE's customers were taking longer to pay, and fewer jobs were coming in. Croghan stepped in to help. Croghan offered a capital loan and a line of credit to bridge the gap, drastically minimizing the impact of layoffs and allowing HBE to invest in new work as the economy recovered. That line of credit is still helping HBE to be agile and competitive.
"You have enough worries about everything you're doing," Thomas said. "But, honestly, one of the last worries I have is if I'm going to have enough money to get a job kicked off...If I need new equipment to start a job, I know it isn't going to be a difficult process, and that lets me be more aggressive in the marketplace."
"I like working with smaller businesses. In bigger companies, it's hard to reach a real person. But with Croghan, they're always readily available." That, he said, makes all the difference.
"One thing I've always liked and appreciated is that we're a smaller business, but we're not just a number to them. We feel important."
Long-Time Employee Becomes New Shop Owner with Help from Croghan Colonial Bank
For more than a decade, Daniel Long knew he would be buying L&K Auto and Truck Service. Dan was the lead technician at the shop and owner Joe Koluch was glad to know Dan would be prepared to take over when he retired. Established in 1990, L&K is a busy maintenance garage in the heart of downtown Toledo. with loyal customers from as far away as Detroit.
Our goal has always been to keep the business in the 'family' - Joe is like a brother to me in so many ways," said Dan. "We had a collective plan in mind. Joe was going to retire at 65, giving us plenty of time to make preparations to buy the business.
But, of course, life is unpredictable and plans change, and a serious accident forced Joe into retirement a couple of years early. With obligations that could impede their ability to get the required level of financing, Dan and his wife, Darlene, went in search of a banking partner who could help secure the backing needed to achieve their dream.
Their first stop was a conversation with commercial Realtor Jeff Links, from Miller Danberry Commercial Realty, who connected them with Shannon M. George, Vice President and Commercial Loan Officer at Croghan Colonial Bank. Early on in the discussion, Shannon suggested a meeting with the Toledo Regional Chamber of Commerce Small Business Development Center, an invaluable resource that helped prepare the Longs for the transaction.
"We have found a very good partner for innovative approaches in the Small Business Administration. They will guarantee a portion of a loan so purchasers can finance a transaction that may not qualify for traditional commercial loans," Shannon said. "We are one of the few community banks that do such an excellent job utilizing the SBA," As a team, Croghan and the SBA worked out a plan to finance the purchase.
Once the deal structure and financing were in place, Dan and Darlene were introduced to Shantel Laird, Assistant Vice President and Cash Management Officer at Croghan, who provided them with support on a daily basis.
"My team and I oversee cash management and identify ways to service our customers, making sure all of the necessary tools and solutions are in place to help them manage their daily functions," Shantel explained. "No two situations are alike, so we take the time to get to know our customers and design a customized approach to meet their needs."
Dan heartily agreed. "Right after the sale, Croghan reached out to us. It's not like, once the deal was done, they were off to the next. They really pride themselves on the relationships they build with their customers, and that means everything!"
Working with the SBA made all the difference, according to Shannon George. "We were very fortunate to use the SBA in this transaction to guarantee some of the shortfalls and make that transaction happen," he said "Dan and Darlene were able to come in and purchase everything - the building, equipment, and business."
"I never thought this deal would actually get pulled off," admitted Darlene. "But the constant communication, guidance, and drive from the team at Croghan gave us the confidence to make it a go. And together, we did!"
Family Legacy Lives on Through Partnership with Croghan Colonial Bank
Stephen Thomas set out with an ambitious goal" to start a steel fabrication business built on a reputation for quality and service at competitive prices. Little did he know that his small shop would weather significant storms while growing into a third-generation, family-owned business with more than 40 employees.
In 1963, Stephen laid the foundation with the launch of a structural engineering firm. In time, Thomas Steel evolved into a steel fabrication shop that produced light commercial and industrial steel components.
"They built mezzanines, small platforms, stairs, and other smaller projects to start," said Jake Thomas, the founder's grandson, and current CEO. "He eventually expanded the business into structural fabrication and it was very successful for many years."
Stephen's son, Dan, headed day-to-day operations beginning in the late 1980s. Under his leadership, Thomas Steel began to produce long-span roofing systems for the automotive market. Upon Dan's death in 2005, Dan's wife took the reins, working closely with long-time associate Steve Roth.
Shortly thereafter, the automotive market faced tough times as the economy crashed and business began to slow.
"It was time to diversify," Jake said. "So they started focusing on the columns, beams, and main member skeleton pieces and expanded our client portfolio to include schools, hospitals, and other large structures."
When Mrs. Thomas was diagnosed with Alzheimer's disease, it was time to pass the company to the next generation. Jake Thomas was only 22 years old when he began purchasing Thomas Steel in 2012.
"I thought no one would ever give a 22-year-old a credit line for a couple million dollars to buy materials for this business," he said. "Croghan was willing to work with me when other banks would not."
With help from Dave Sabo, Vice President of Commercial Lending at Croghan Colonial Bank, Jake was able to get that line of credit and carry on his grandfather's legacy while helping to manage his mother's health care.
"We saw some tough financial times, and a lot of other banks would not have worked with us," Jake said. "If it weren't for our relationship with Croghan and their flexibility, we wouldn't be in business today."
Dave said it's all part of being a community bank. "It is very easy to loan to a small business when times are good. The challenge is standing behind them when times do get rough and working with them to get through it. And we did. As a community bank, that's what we strive to do. Because the clients I deal with I also live within the community, I worship with, I show with, I know they are good, hard-working people and they are worth fighting for," he said.
With help from Croghan, Thomas Steel is thriving. Jake is once again partnering with Croghan as he leads Thomas Steel through an expansion and the purchase and installation of new equipment that will help streamline operations and position the company for continued growth.
"They have taken care of us. Croghan knows my family personally and has provided support and understanding over the year," said Jake. "It's more than business. It's a personal partnership, and it's comforting to know they believe in me."
Strong Relationship with Croghan Colonial Bank Builds Solid Foundation for Dave Zimmerman Contractor, LLC
Dave Zimmerman Contractor, LLC, has long operated under - and insisted on - strong and honest principles like supporting the community, building relationships on trust, and finding unique solutions.
Dave Zimmerman Contractor is a local, family-owned, and operated business. Dave's father, Don Zimmerman, started the business in 1960, and Dave bought the business when his father retired. The business is now transitioning to the third generation; Dave's son Tony is in the process of taking it over.
Zimmerman Contractor provides commercial and residential general construction, excavation, grading, renovation, and remodeling. It's a business based on local relationships, so both Dave and Tony place significant importance on supporting the local community.
"Local is very, very important to me. It was very important to my father. We buy everything local as much as we can...and I support the nonprofit organizations in this county." said Dave.
This "buy local" mentality is what led Dave Zimmerman to bank with Croghan Colonial Bank.
"There was only one organization serving coffee every year at the fair, and guess who it is: Croghan Colonial Bank," Dave said.
He took particular notice of Croghan's annual fair presence one year while watching his kids' band performance. The next week, Dave asked his then-bankers how they were supporting the local community. "I couldn't get a good answer," he said. So he switched to Croghan.
As a locally owned and operated bank, Croghan embodies many of the same principles as the Zimmermans. Croghan regularly supports local organizations and events to connect with and contribute to its community.
"Some people throw their names everywhere, but I don't get that sense from certain businesses," said Tony Zimmerman. "Sure you see the sign that says Croghan sponsored the refreshments, but you get the sense they're doing it to genuinely support the organization or support the community or support the residents of the community, not just to slap their name on it. It's the people there that give the bank the character that makes you think it's out of care."
That same sense of caring also comes through in daily business interactions and has resulted in a longstanding relationship between the two organizations. Both parties say their relationship is built on mutual trust, transparency, and finding unique solutions.
Just as Zimmerman seeks ways to meet a homeowner's desires, Croghan partners with the contractor to find solutions to any banking need. From financing new equipment to day-to-day banking, Zimmerman Contractor knows they can trust in Croghan to find an appropriate solution.
"Zimmerman comes to us with the next step they're planning for their business, and we work together to find a way to make it work," and John Fey, Vice President and Commercial Loan Officer at Croghan Colonial Bank. "Our relationship is built on mutual trust. We have trusted each other since the beginning, and there has never been any doubt on either side. We want to be a partner and not an obstacle."
"Any time we need anything lending - or banking-related, Croghan says, 'Yes, of course, we can do that.' They get it done, it's timely and the whole experience has been very customer-service-forward and positive-solutions-based," added Tony.
Dave summarized by reflecting on his father's lively personality and optimism: "My dad used to have a saying...'The difficult we do right away. The impossible just takes us a little longer.'" He explained that having a network of local resources allows you to have solutions and services at your fingertips, any time of day. "I have my people I can call," he said. "and that's why you deal locally."
Partnership with Croghan Colonial Bank Opens Doors for Crescent Manufacturing Company
Creating a product for the international market can be difficult for a local business, but Crescent Manufacturing Company has risen to the challenge for over 100 years.
Founded in 1898, Crescent Manufacturing Company is the only firm in the United States dedicated solely to specialty blade design and production. They manufacture only the highest quality specialty cutting blades, covering the gamut of industries, from food processing to medical applications.
Crescent developed a medical blade to slice biopsy sections as this has two microns, a microkeratome blade to cut perfect flaps in corneas, and catheter blades to carefully bore plaque from arterial walls. At the other end of the spectrum, food manufacturers rely on Crescent for its ability to customer-design a food processing blade quickly and cost-effectively.
Operating from an 80,000-square-foot facility in Fremont, Ohio, Crescent's President Mike Waleryszak said he likes collaborating locally, which is one of the main reasons the company uses Croghan Colonial Bank.
Since the relationship was forged in 1981, Croghan Colonial Bank has assisted Crescent with a variety of banking services, including cash management solutions, pension assets planning, and lending.
"We like dealing with local hometown companies. That's number one," Waleryszak said. "Being a hometown bank, you can give them a call and know the people that are on your account personally, know they can understand your situation, and they're very prompt either with providing a conflict resolution or any additional services you may require."
When asked why he's stayed with Croghan for so long, Walerszak cites their friendly demeanor and professional services. "They provide the services we need in a sophisticated manner. Typically, small banks, especially at a local level, won't be able to handle 401K plans, sophisticated pension assets, international transactions - but they can."
Cash management solutions are one of the key services Croghan provides. Crescent uses credit card payments sporadically, which doesn't generate larger discounts from credit card companies. Croghan analyzes alternative methods for the best deal, such as ACH and wire transfers. Additionally, Croghan representatives regularly meet with Crescent employees to discuss their financial plans.
While Croghan matches the services and technology of larger banks, Mike Waleryszak said it surpasses them in excellent customer service. "They took the time to understand the machinery and equipment, learn the locations, what our people's needs are - all things that are pertinent to running the organization - and we consider that important," Waleryszak said.